Shipping and Returns

Shipping Charges

Our shipping charges are based on weight and location. See table below for more information.
Shipping costs will not be refunded upon return or exchange as they are one-time fees.

Multiple Shipments

If multiple items are on a single order, the items may ship separately from each other.

Shipping Method

Items shipped within the Philippines are done via Standard Shipping with J&T Express.
All orders have a 24 to 48-hour processing time before the shipping method is applied.

Delivery Time

Standard Shipping takes 1 to 3 days within Metro Manila, 1 to 5 days for Luzon, 3 to 7 days for Visayas, and 5 to 8 days for Mindanao. Not including pickup or sending day. Remote island deliveries may take longer.

Processing

Orders shipping via Standard Shipping should process the same business day (all days except Saturday, Sunday, and major holidays) if placed before 1:00 PM GMT+8.

Product Exchange

Exchanges can only be made for the same product, different size or color.
If the product you would like to exchange for is out of stock (item, color, or size), please follow the returns process for a full refund.
We are only able to accept one product exchange. If your new product still doesn’t work for you, it must be returned.
Email us at orders@tribunation.com for the full process.

Product Return

Returns are processed within three weeks. Once your return is complete, we’ll send you a confirmation email. Your refund will be credited to your original payment method, typically within two billing cycles.
Email us at orders@tribunation.com for the full process.

Damaged or Defective Product

We are sorry you are experiencing an issue with your product! A defective product is an imperfection from a manufacturing or design defect. If you believe you have received a defective product, please email us at orders@tribunation.com.

What's Covered?

All Tribu products purchased through this website or from an Authorized Dealer in the Philippines, with defects in original, unaltered, and unmodified materials and workmanship.

What's Not Covered?

• Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time.
• Products acquired from unauthorized dealers and aftermarket sources.
• Laces, lace hardware, and insoles are not covered by our warranty.

How it Works

If you believe you have received a defective product, please email us at orders@tribunation.com. A form will be sent to your email, along with your unique case number. A customer service member will be in touch with you following your form submission.

Gift With Purchase

Gifts with purchase are free, limited time gifts. These items cannot be returned or exchanged. If this item did not work for you, spread the love and give it to a friend!